1.  How long will it be before I receive my order?  We average 10 to 14 working days.  It can vary because of location or if we consolidate weight for customers.

2.  How soon can I find out when my orders will be delivered?  Friday is the day that we start putting together the delivery schedule for the following week.  The balance of shipments will be scheduled on Monday.  Monday is the best day to find out if your order is scheduled for that week.

3.     If the customer service line is busy, how can I trace a shipment?  You can request shipment information by using our shipment tracking page on our website or email CS@HWTrucking.com and we will reply as soon as possible.  If it is after our working hours, you will have an answer at your location the next morning.

4.     What do you need to trace my order?  We use the manufacturers acknowledgement number, customer order number, or work order number.

5.   How can I get an order flagged “RUSH”?  You can call or email with your trace information and we will tag your order.

6.     When can I get a copy of the manifest showing what we will receive on our next delivery?  You can request a fax from the dispatcher when he calls to schedule your delivery.

7.     How can I get a proof of delivery?  Just use our website shipment tracking page or send a fax and customer service will respond.

8.     What are your business hours?
Office Hours:  Monday thru Friday  8:30 AM - 5:30 PM  EST
Dispatch Hours:  Monday thru Friday  7:30 AM - 5:30 PM  EST
Maintenance Hours:  Monday thru Friday  7 AM - 8 PM  EST